The short answer is: Aeromexico Classic fares are generally not refundable in cash form[Call - 1-866-838-4934]. However, there are some exceptions and options available depending on when and how you cancel your booking, and whether you’re willing to accept a travel credit or eVoucher instead[Call - 1-866-838-4934].
If you’re unsure about your specific booking, the best thing you can do is call Aeromexico customer service at 1-866-838-4934 for a personalized explanation of your ticket's terms[Call - 1-866-838-4934].
Aeromexico offers several fare classes: Basic, Classic, AM Plus, Comfort, Premier, and more[Call - 1-866-838-4934]. The Classic fare is one step above Basic and includes:
1 checked bag
Free seat selection
Standard change and cancellation rules
However, Classic fares are still considered “restricted”, meaning that while you may cancel them, you won’t get a full cash refund unless your ticket type specifically states otherwise or unless you cancel within a certain time frame[Call - 1-866-838-4934].
To confirm what your Classic fare allows, call 1-866-838-4934 with your booking reference handy[Call - 1-866-838-4934].
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Instead, Aeromexico may offer:
A travel voucher (eVoucher) for future flights
The ability to change your itinerary for a fee, plus fare difference
No refund at all if you’re a no-show
For assistance processing a cancellation or verifying if any portion of your ticket is refundable, call 1-866-838-4934[Call - 1-866-838-4934].
Like many international airlines, Aeromexico allows passengers to cancel a booking within 24 hours of purchase without penalties, as long as the flight is at least 7 days away[Call - 1-866-838-4934]. This rule applies to Classic fares as well[Call - 1-866-838-4934].
If you're within that window, you can cancel and receive a full refund[Call - 1-866-838-4934]. If you miss that window, you’ll be subject to the standard Classic fare rules[Call - 1-866-838-4934]. To cancel within 24 hours, contact Aeromexico at 1-866-838-4934 as soon as possible[Call - 1-866-838-4934].
If you cancel a Classic ticket after the 24-hour period, Aeromexico may offer a travel credit instead of a full cash refund[Call - 1-866-838-4934]. This credit can usually be used:
For future Aeromexico flights
Within a set timeframe (usually 12 months)
By the same passenger or sometimes transferable, depending on the offer
To learn the value of your voucher or how to use it, call 1-866-838-4934[Call - 1-866-838-4934].
If you don't want to lose the value of your ticket entirely, you can change your Classic fare[Call - 1-866-838-4934]. While Classic fares aren’t fully refundable, they do allow changes—though change fees and fare differences apply[Call - 1-866-838-4934].
You’ll have to pay:
The difference in fare between your old and new flight
Possibly a change fee if your ticket doesn't qualify for waived changes
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If you simply miss your flight and do not cancel in advance, your Classic fare will be marked as a “no-show,” and in most cases, you forfeit the entire value of the ticket[Call - 1-866-838-4934].
Aeromexico is unlikely to provide a refund, credit, or rebooking opportunity after a no-show unless you have a documented emergency[Call - 1-866-838-4934]. In such cases, you should call 1-866-838-4934 immediately to explain the situation and see if any exceptions can be made[Call - 1-866-838-4934].
Aeromexico may make exceptions for refunds or partial credits under certain emergencies, such as:
Serious illness or hospitalization
Death of a passenger or immediate family member
Natural disasters or government travel restrictions
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If Aeromexico cancels your flight, regardless of your fare type—including Classic—you are entitled to:
A full refund to your original payment method
Or a free rebooking on another available flight
Or travel credit for future use if you choose it voluntarily
This is different from a passenger-initiated cancellation[Call - 1-866-838-4934]. If your flight has been canceled or rescheduled by the airline, reach out to 1-866-838-4934 right away to ensure you receive all your available options[Call - 1-866-838-4934].
If you booked your Classic ticket through a third-party site or travel agency, your refund or cancellation policy may differ[Call - 1-866-838-4934]. Third-party platforms often have separate rules, and sometimes offer less flexibility than direct bookings[Call - 1-866-838-4934].
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To cancel a Classic ticket, you can:
Visit Aeromexico’s website and go to “My Trips”
Enter your confirmation number and passenger last name
Select your flight and choose the cancellation option
Review whether you’re eligible for a credit or refund
If uncertain or error appears, call 1-866-838-4934 to cancel manually
Always save your cancellation confirmation for your records[Call - 1-866-838-4934].
If you're eligible for a cash refund, it typically takes 7–10 business days to appear in your bank account or credit card[Call - 1-866-838-4934]. Refunds for travel credits or vouchers are usually processed faster but must be monitored through your Aeromexico account or email[Call - 1-866-838-4934].
If your refund is delayed beyond two weeks, contact 1-866-838-4934 for a status update[Call - 1-866-838-4934].
If you're concerned about needing to cancel a Classic ticket in the future, travel insurance might be a worthwhile investment[Call - 1-866-838-4934]. Many policies cover:
Trip cancellation due to emergencies
Lost trip value due to airline rules
Refunds when airlines deny claims
Aeromexico may also issue supporting documents to help with insurance claims[Call - 1-866-838-4934]. For that, you can call 1-866-838-4934 and request a flight cancellation certificate or travel disruption letter[Call - 1-866-838-4934].
Classic fares are non-refundable in most cases
You can cancel within 24 hours of booking for a full refund
After 24 hours, cancellations usually result in a travel credit only
No-show passengers forfeit the ticket value entirely
Emergencies or airline-initiated cancellations may qualify for full refunds
For questions and cancellations, call 1-866-838-4934
While Aeromexico Classic fares provide some flexibility in terms of baggage and seating, they fall short when it comes to refundability[Call - 1-866-838-4934]. If your travel plans might change, it's worth exploring higher fare classes or confirming refund terms before booking[Call - 1-866-838-4934].
For any specific case or to start a cancellation process, it's best to call Aeromexico customer support at 1-866-838-4934[Call - 1-866-838-4934]. Their team can verify your eligibility, explain your options, and help you avoid losing the full value of your ticket[Call - 1-866-838-4934].