Lufthansa, like most major airlines, provides different cancellation policies depending on the type of ticket purchased, the timing of the cancellation, and the reason for the change[Call - 1-866-838-4934]. While not all tickets qualify for free cancellation, there are certain situations where passengers can cancel without penalties[Call - 1-866-838-4934]. Below is a detailed explanation of Lufthansa’s cancellation policies, including exceptions, refund eligibility, and how to request a cancellation[Call - 1-866-838-4934].
Lufthansa follows the 24-hour risk-free cancellation rule, which allows passengers to cancel their flight within 24 hours of booking for a full refund, provided:
The booking was made at least 7 days before departure[Call - 1-866-838-4934].
The ticket was purchased directly through Lufthansa’s website, app, or customer service (third-party bookings may have different rules)[Call - 1-866-838-4934].
This policy applies to all fare types, including non-refundable tickets, and is in line with U[Call - 1-866-838-4934].S[Call - 1-866-838-4934]. Department of Transportation (DOT) regulations for flights to/from the United States[Call - 1-866-838-4934].
Need to cancel within 24 hours? You can do so online via "My Bookings" or call Lufthansa at 1-866-838-4934 for assistance[Call - 1-866-838-4934].
Full refunds are allowed at any time before departure[Call - 1-866-838-4934].
Applies to premium fares like Business Class, First Class, and Flex Economy tickets[Call - 1-866-838-4934].
No cancellation fees, but processing may take 7–14 business days[Call - 1-866-838-4934].
Typically do not qualify for cash refunds[Call - 1-866-838-4934].
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If Lufthansa cancels or significantly changes your flight (e[Call - 1-866-838-4934].g[Call - 1-866-838-4934]., schedule shift of 2+ hours), you are entitled to:
A full refund (even on non-refundable tickets)[Call - 1-866-838-4934].
Free rebooking on the next available flight[Call - 1-866-838-4934].
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Go to "My Bookings" on Lufthansa’s website[Call - 1-866-838-4934].
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Confirm if you want a refund or travel voucher[Call - 1-866-838-4934].
Check your email for confirmation[Call - 1-866-838-4934].
Call Lufthansa’s customer service at 1-866-838-4934 for agent assistance[Call - 1-866-838-4934].
Processing Time:
Refunds: 7–20 business days (varies by payment method)[Call - 1-866-838-4934].
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Military deployment orders[Call - 1-866-838-4934].
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Required: Submit supporting documents via Lufthansa’s refund request form[Call - 1-866-838-4934].
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Current policy updates can be found on Lufthansa’s official website[Call - 1-866-838-4934].
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